FAQ - Frequently Asked Questions

We try to be as informative as possible but if you have any questions please contact us at info@italiansummers.com
Delivery times and shipping
Almost all of our items are made to order. 
Our tote bag and the vintage items are shipped in the first available business day after purchase.
All of our made to order items that are produced by our printers will be shipped as soon as fulfillment is complete, and the tracking number will be provided to your order.  
Do you ship internationally?
Yes. When you order  you can place your order from our shop that will include the shipping costs automatically.
When will I receive my order?
Most items will be produced within 2-3 business days and shipping times may vary depending on production location and destination.
Usually 2-3 business days for domestic shipping and 7-12 business days worldwide. 
Some orders may take longer if we have to construct the item anew (for example a personalized straw bag)  Or due to demand, distance, intervening festivities, International emergencies and/or postal system disruptions.
What shipping carrier do you use?
Orders mailed from Italy are shipped via Poste Italiane and their UPS/DHL affiliates for international orders. Order fulfilled by our partner printers will originate from the EU and/or US, depending on destination.
What are the shipping costs?
Most orders will automatically be calculated for shipping in you check-out. Depending on order size, carrier, weight and destination, different rates may apply. We reserve the right to adjust and correct a shipping  cost if need be. We would inform you of any changes ahead of shipping, of course. Express shipping coud be provided upon request if available.  Please contact us on info@italiansummers.com for any questions.
Internationally we ship as DDU (Delivery Duty Unpaid) so the product prices displayed are exclusive of all taxes and duties. Buyers would be required to pay all import duties, customs or local taxes, if levied by the country of destination.
Do you offer refunds or exchanges?
We are only happy if you are! We guarantee our product quality and personally oversee the packaging and the condition of every single item we hand-decorate or produce. Our printed items are packaged and shipped by our trusted printing affiliates who take care of packaging and shipping.
All sales are final. Please be advised that as almost all of our items are not kept in stock but are made-to-order just for you, and therefore we cannot normally accept returns. 
PLEASE check the size charts for items that carry sizes before you make a purchase.
You are fully covered for any items lost in transit, damaged, defective or misprinted items. If any item is damaged in transit, simply send us a photo of the item and its packaging within 48 hrs. after receival and we will assess the case immediately for you at the first possible instance. 
We cannot be held responsible for items delayed, lost or damaged in transit by the postal services.
In case you receive a different item than the one you ordered, we will replace it with the correct one at no extra cost. In the event that we are not able to produce your item for whatever reason, we will gladly refund you in full.
If you have any  questions, please contact us at: info@italiansummers.com